Picking a suitable shipping company for your customers are like deciding on a wife, are going to there in your case when you require them most, they've got a fix for you personally when you require it and each occasionally they're going to make a move that you simply never expected, inside a great way of course! But choose a wrong one as there are only 1 method that ship will almost certainly sail.
In your experience, most of the time, customers complain about various carrier related issues so we decided we have to stop this. So together with the power vested for us we have come up with a quick checklist to assist you using this type of daunting task of choosing the shipping company, (you might read now):
Do they have an online site?
I know you'll agree that in this era it really is unusual to experience a business and not use a web presence so it is crucial that the courier you determine to ship with, use a full functioning website with clear information on the skills they provide, their rates, customer service and tracking. A business with simply an unknown number with an email is often a complete no no.
Can they answer my phone and/or emails?
Whilst most reputed shipping companies deliver you package without you having to blink twice, there are occasions things don't quite go as planned and it's also when you want a customer care operator. There is nothing more frustrating than to stay with the fishing line for 30 mins or otherwise not getting your emails answered in a timely manner therefore make sure you go with a shipping company offering a prompt customer support option. In your experience customer satisfaction chat functions work the very best!
Can I see where my package is a all times?
Frankly speaking, a shipping company must have a tracking option. You do not want to ship a Christmas stocking and for it to arrive in the Year and not know why that happened. Choose a shipping company that can provide a prompt, clear and detailed shipment tracking information. By doing this you are aware of where your package is a all times in case you need to make other arrangements.
Do they have the right service to me?
Every business shipping requirement is different (time sensitive, degradable, etc.) therefore it is crucial that you decide on a shipping company that could provide a service that is suitable to your demands. Occasionally deciding on a company that concentrate on a certain type of service can provide tremendous cost benefits.
Will this require me to pay an arm and a leg?
It often all relies on the pace a shipping company can offer and rightly so! Different shipping companies charge different rates for a similar package. This may be as a result of number of reasons, and you also must be alert to this. It's worth looking into third-party logistics providers, for a quick rate comparison and many times subsidised shipping rates.
What else will i look for?
Well, we have covered most of the critical aspects to consider above yet it's worth looking straight into:
Experience along with the reputation of the shipping company
The different insurance schemes they offer
Pick up facilities
The delivery services offered i.e. overnight, weekends, etc
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