Choosing a suitable shipping company for your clients are like selecting a groom, they'll be there for you when you need them most, they're going to have a solution for you personally when you require it and every once in a while they're going to take action that you just never expected, inside a good way of course! But choose a wrong one and there is just one method in which ship will sail.
Within our experience, usually, customers complain about various carrier related issues and so we decided we need to stop this. So using the power vested for us we've come up with a quick checklist that may help you with this daunting task of choosing the shipping company, (you may read now):
Do they have a website?
I am sure you'll agree that within this era it is unusual to get a business instead of use a web site therefore it is critical that the courier where you will ship with, have a very full functioning website with clear facts about the skills they have, their rates, customer satisfaction and tracking. An organization with simply an unknown number and an email address contact information is really a complete no no.
Would they answer my phone and/or emails?
Whilst most reputed shipping companies deliver you package without you being forced to blink twice, occasionally things don't quite go as planned which is when you need a customer support operator. Absolutely nothing is more frustrating instead of stay on the road for 30 mins or otherwise having your emails answered promptly therefore be sure you pick a shipping company offering a prompt customer service option. In your experience customer service chat functions work the most effective!
Can I see where my package is a year 'round?
Frankly speaking, a shipping company must have a tracking option. You don't want to ship a Christmas stocking and for it to come inside the New Year and never know why that happened. Pick a shipping company that can provide a prompt, clear and detailed shipment tracking information. By doing this you are aware where your package is a year 'round just in case you desire to make other arrangements.
Do they have an appropriate service for me?
Every business shipping requirement is unique (time sensitive, degradable, etc.) so it is crucial that you select a shipping company that can give a service that's suitable to your desires. At times picking a company that focus on a particular kind of service can offer tremendous cost benefits.
Will this set me back an arm along with a leg?
Sometimes it all comes down to the speed a shipping company can provide and rightly so! Different shipping companies charge different rates for the same package. This may be caused by a amount of reasons, and also you have to be aware of this. It is worth considering third-party logistics providers, for the quick rate comparison and quite a few times subsidised shipping rates.
What else must i try to find?
Well, we've got covered most of the critical aspects to consider above but it is worth looking in to:
Experience and also the standing of the shipping company
Different insurance schemes they feature
Pick-up facilities
The delivery services offered i.e. following day, weekends, etc
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